Choosing the right business phone system can make or break how smoothly your company communicates with clients and teams.
Talkroute is a virtual phone system designed to give small businesses, entrepreneurs, and remote teams a professional communication setup without expensive hardware or complex installations.
In this comprehensive Talkroute review, we break down everything you need to know before signing up: from Talkroute pricing and features, to how the Talkroute login works, real customer Talkroute reviews, and even the best Talkroute alternatives if you are still weighing your options.
By the end of this guide, you will have a clear understanding of whether Talkroute is the right fit for your business and how to get started if you decide to sign up.
What Is Talkroute?
Talkroute is a cloud-based virtual phone system that helps businesses manage calls, messages, and meetings without the need for traditional office hardware. Instead of relying on expensive desk phones or complicated setups, Talkroute allows you to run your business communications directly from your existing devices, your smartphone, computer, or tablet.
This makes it especially valuable for:
- Small businesses that want a professional phone presence without overspending.
- Entrepreneurs and freelancers who need a business line separate from their personal number.
- Remote and hybrid teams that require flexibility to manage calls and meetings from anywhere.
Talkroute provides VoIP-only systems that use traditional phone networks for call routing, which means better reliability and consistent call quality, even in areas where internet connectivity is not perfect.
On top of that, it offers modern features like call forwarding, auto-attendants, voicemail transcription, SMS/MMS messaging, and even video conferencing.
In short, Talkroute is designed to give your business a professional, flexible, and reliable communication system without the hassle of complex infrastructure.
Key Features of Talkroute
One of the biggest reasons businesses consider Talkroute is its robust feature set. It’s built to simplify communication while maintaining a professional image, no matter the size of your team.
Here’s a closer look at what you get with Talkroute:
1 Call Management Made Simple
Talkroute gives you complete control over how calls are handled:
- Auto-Attendant (Virtual Receptionist): Greet callers professionally and route them to the right department or person.
- Extensions & Call Forwarding: Assign extensions to different team members and forward calls to any phone, mobile, or landline.
- Scheduled Routing: Decide where calls go based on business hours or staff availability.
This ensures no important call ever goes unanswered.
2 Voicemail with Transcription
Forget digging through missed calls. Talkroute offers:
- Visual voicemail that can be accessed from web, desktop, or mobile apps.
- Voicemail transcription is sent directly to your email for faster response.
- The ability to forward or share voicemail messages with team members.
3 SMS & MMS Messaging
Today, customers expect text-based communication. With Talkroute, you can:
- Send and receive business SMS/MMS from your Talkroute number.
- Keep all client communication professional by avoiding personal numbers.
- Manage texts directly from the app or desktop.
4 Video Conferencing & Collaboration
Talkroute is not just about calls; it also supports:
- Video meetings with up to 100 participants.
- Screen and file sharing for seamless collaboration.
- Secure online communication for remote teams.
5 Mobile & Desktop Apps
Stay connected no matter where you are:
- Available for both iOS and Android.
- Desktop apps for Windows and Mac.
- Manage calls, texts, and voicemails on the go.
6 Additional Tools
- Call Queues: Keep customers on hold professionally until a representative is free.
- Multiple Numbers: Add local or toll-free numbers as needed.
- Virtual Fax: Send and receive faxes digitally.
In short, Talkroute equips you with enterprise-level communication features without the cost or complexity of traditional phone systems.
Talkroute Pricing Plans
When evaluating any business phone system, cost is usually the deciding factor. The good news is that Talkroute pricing is straightforward, transparent, and designed to scale with your business needs. Whether you are a solo entrepreneur or managing a growing team, there’s a plan that fits.
Here’s a breakdown of Talkroute’s pricing structure:
Basic Plan – $19/month
- 1 local or toll-free number
- 1 user
- Core features: call forwarding, voicemail, and auto-attendant
- Ideal for freelancers or solo business owners who just need a professional number.
Plus Plan – $39/month
- 2 local or toll-free numbers
- 3 users included
- Access to SMS/MMS messaging and call menu options
- Perfect for small businesses that want multiple users and texting capabilities.
Pro Plan – $59/month
- 3 local or toll-free numbers
- Up to 10 users included
- Advanced features like call queues, reporting, and integrations
- Best suited for growing teams that need more robust call management.
Enterprise Plan – Custom Pricing
- Designed for businesses with 10+ employees and 20+ mailboxes
- Customized setup and support based on company needs
- Scalability for larger organizations.
Additional Costs & Free Trial
- Add-on users: $5 per month each
- Extra phone numbers can be purchased as needed
- 7-day free trial available to test the system before committing
Comparison Tip: Many competitors. Talkroute’s pricing is flat and predictable, with no hidden fees. Businesses only pay for the users and numbers they need.
How To Sign Up For Talkroute?
Getting started with Talkroute is quick and beginner-friendly. The platform is designed so that even non-technical users can set up their business phone system in minutes. Here’s how the Talkroute sign-up process works:
Step 1: Visit the Talkroute Website
Go to the official Talkroute website and click on the Sign Up button. You will be taken to a registration page where you can choose your plan.
Step 2: Choose a Pricing Plan
Select the plan that fits your needs:
- Basic, if you are a solo user.
- Plus or Pro if you’re managing a team.
- Enterprise is for you if you need multiple numbers and advanced customization.
Tip: If you’re unsure, start with the 7-day free trial before committing.
Step 3: Pick a Business Number
You can either:
- Choose a new local or toll-free number from Talkroute’s directory, OR
- Port your existing business number into Talkroute.
This ensures your customers always reach you on a professional line.
Step 4: Create Your Account
Enter your details (name, email, business info) to set up your account. Once registered, you will get access to the Talkroute dashboard.
Step 5: Configure Your Phone System
From the dashboard, you can:
- Add team members and assign extensions.
- Set up call forwarding and auto-attendants.
- Enable SMS/MMS and voicemail features.
Step 6: Start Using Talkroute
Download the mobile or desktop apps (available for iOS, Android, Windows, and Mac) to manage calls and messages on the go.
Pro Tip: During sign-up, consider reserving multiple numbers if your business expects growth; it’s easier to set them up at the beginning than later.
How to Log In To Talkroute?
Once your account is set up, accessing your business phone system is easy. The Talkroute login process is designed for quick entry, whether you’re on a desktop, laptop, or mobile device. Here’s how it works:
Logging in via Web Browser
- Go to the Talkroute Login Page on the official website.
- Enter your registered email and password.
- Click Login to access your dashboard.
From here, you can manage calls, voicemail, messages, and account settings.
Logging in via Mobile App
Talkroute offers mobile apps for iOS and Android, so you can stay connected anywhere:
- Download the Talkroute app from the App Store or Google Play.
- Open the app and enter your login credentials.
- Access calls, texts, and voicemail directly from your phone.
This is perfect for business owners or remote teams who need mobility.
Desktop App Login
For those who prefer working on a computer:
- Download the Talkroute desktop app (Windows or Mac).
- Sign in with your email and password.
- Manage your communications seamlessly alongside other business tools.
Troubleshooting Talkroute Login Issues
If you run into login problems, here are some quick fixes:
- Forgot Password? Use the “Reset Password” option on the login page.
- Check Credentials: Make sure you’re using the same email used during sign-up.
- App Update: Ensure your mobile app is updated to the latest version.
- Browser Issues: Clear cache/cookies or try a different browser.
For persistent issues, Talkroute’s support team can assist via phone, email, or live chat.
Pro Tip: Save your login details securely or enable password managers for faster access to your Talkroute account.
Read More!
Talkroute Reviews: Pros & Cons
When evaluating a business tool, real-world experiences often matter just as much as listed features. To give you a clear view, here is a summary of what customers and experts are saying in Talkroute reviews:
The Pros of Talkroute
Reliable Call Quality
Unlike many VoIP-only systems, Talkroute leverages traditional phone networks for consistent call quality, even in areas with weak internet connections.
User-Friendly Setup
Reviews consistently mention that Talkroute is easy to set up. Business owners without technical expertise can configure call forwarding, extensions, and voicemail within minutes.
Professional Features for Small Businesses
Features like auto-attendants, voicemail transcription, SMS/MMS messaging, and video conferencing give even small teams a polished, enterprise-level phone presence.
Flexible Access Anywhere
With dedicated Talkroute mobile and desktop apps, users can manage calls, messages, and voicemails whether they are at the office, at home, or on the road.
Responsive Customer Support
Talkroute offers U.S.-based customer support via phone, email, and live chat. Many users note the fast response time and knowledgeable help.
The Cons of Talkroute
No Call Recording (Yet)
One of the most mentioned drawbacks is the lack of built-in call recording, which some businesses, especially in sales or legal industries, consider essential.
Limited Integrations
While Talkroute works with Zapier and webhooks, it does not have as many native integrations with CRM or productivity tools as larger competitors like RingCentral or Nextiva.
Short Trial Period
The 7-day free trial is useful but relatively short compared to other providers that offer 14 or even 30 days.
Overall Verdict from Reviews
Most reviews agree that Talkroute is:
- An excellent choice for small businesses, freelancers, and remote teams who want reliability, affordability, and ease of use.
- Less ideal for enterprises that require advanced integrations, call recording, or extended trial testing.
Tips & Best Practices for Using Talkroute
Once you have signed up for Talkroute, the next step is making sure you are using it to its full potential.
Here are some proven tips and best practices to help your business get the most value out of this virtual phone system:
Set Up a Professional Auto-Attendant
- Use Talkroute’s call menu/auto-attendant to greet callers with a polished message.
- Clearly direct them to the right extensions (e.g., “Press 1 for Sales, Press 2 for Support”).
- This creates a big-business feel, even if you’re running a small team.
Use Scheduled Call Routing
- Configure call forwarding rules based on business hours.
- Route calls to your mobile during office hours and voicemail after hours.
- This ensures you never miss important calls but also maintain a work-life balance.
Make the Most of SMS/MMS Messaging
- Use business texting for appointment reminders, confirmations, or quick updates.
- Avoid using your personal phone for customer texts, keeping communication professional under one system.
Leverage the Mobile and Desktop Apps
- Encourage your team to download the Talkroute apps on iOS, Android, Windows, or Mac.
- This allows them to stay connected whether they’re working remotely, on-site, or traveling.
Organize Voicemail with Transcriptions
- Enable voicemail-to-email so you never miss critical customer messages.
- Share voicemail transcripts with team members for faster follow-ups.
Train Your Team
- Hold a short training session for new users.
- Show them how to log in, use extensions, manage voicemails, and send texts.
- The simpler it feels for employees, the more efficiently your business will run.
Conclusion
Choosing the right business phone system is about balancing reliability, features, and cost, and Talkroute delivers on all three.
With its easy setup, professional call management tools, SMS/MMS support, and flexible mobile apps, it’s a solid choice for small businesses, entrepreneurs, and remote teams who need a professional communication solution without the complexity of traditional systems.
While it does have a few limitations. Like the absence of call recording and fewer integrations compared to larger providers, its affordable pricing, excellent call quality, and user-friendly interface make it one of the best virtual phone systems in its category.
If you are looking for a dependable, budget-friendly solution that gives your business a professional edge, signing up for Talkroute is worth serious consideration. And if you’re still unsure, you can always take advantage of the 7-day free trial to see how it fits your workflow.
FAQs For Talkroute
Q1: Can I use Talkroute with multiple business locations?
A: Yes. Talkroute allows you to assign multiple numbers and extensions to different locations. This helps businesses manage calls efficiently across several offices without needing separate phone systems.
Q2: Is Talkroute suitable for international calling?
A: Talkroute primarily focuses on U.S. and Canadian numbers, but international calling is possible at additional rates. It’s best to check Talkroute’s international rates for specific countries.
Q3: Can I set up call forwarding to multiple numbers simultaneously?
A: Yes. Talkroute supports simultaneous call forwarding, meaning a call can ring on multiple devices or team members at the same time, reducing missed calls.
Q4: Can I customize hold music or greetings?
A: Absolutely. Talkroute allows businesses to upload custom hold music and create personalized greetings for callers, giving a professional and branded experience.
Q5: Does Talkroute integrate with CRM systems?
A: Talkroute has limited native integrations, but it can connect to many apps via Zapier or webhooks. This enables automatic workflows such as logging calls or sending alerts to your CRM.
